Frequently Asked Questions

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Purchases & Refunds

Lifetime access! We want you to enjoy your experience with us, so once you have a login to your account on any device, from anywhere, whenever you want, you will have lifetime access to the course content. This also includes any future material, content and or research we provide to the course. Once you enroll in a course, you'll have access for the rest of your life provided your account is in good standing and Managing Life's Changes can provide you access to the course.
Simple! Email us at Success@ManagingLifesChanges.com and Ronald or one of our associates will return your inquiry immediately. Alternative contact via 609-556-9816. You can also use our Appointment Calendar and our Let's Connect options. We look forward to speaking with you Managing Life's Changes RMA
Yes, our courses are! And we are building our infrastructure out to accommodate you where ever you are on whatever platform you wish to take our courses on. You can access your ManagingLifesChanges courses from various devices and platforms, on both PC and Mac desktops/laptops, as well as Android and iOS mobile devices. Our system requirements for these follow below. Minimum System Requirements The latest Chrome, Firefox, Safari, Edge, Opera, or IE11 for desktop/laptop A broadband connection with a minimum speed of 5Mbit or 800kbps Please note that Flash Player is not required PC Specific Requirements Platform: Windows 8 or higher with the latest updates installed RAM: 4GB or more Video: Graphics output capability Sound: Sound output capability Mac Specific Requirements Platform: Mac OS X 10.12 or higher with the latest updates installed RAM: 4GB or more Video: Graphics output capability Sound: Sound output capability Mobile Specific Requirements iOS 12.0 and above Android 6.0 and above You can download the ManagingLifesChanges mobile app for iOS or Android devices by clicking here. Please note that the ManagingLifesChangesAndroid mobile app is not supported on Chromebooks or Chrome OS devices. The ManagingLifesChanges online learning platform app supports Chromecast on iOS and Android and AirPlay on iOS. Mobile browsers: Safari or Chrome on iOS and Chrome on Android. What Browser am I Using? To find out more about your specific system, this site will tell you which browser and OS you're currently using. To watch ManagingLifesChanges courses, we recommend using Google Chrome. You can download Chrome for free.
At Managing Life's Changes, we want you to be completely satisfied. All our eligible courses purchased on our learning platform can be refunded within 30 days. If you are unhappy for whatever reason with a course, you can request a refund, provided the request meets the guidelines in our refund policy. Certain restrictions may apply due to banking policies and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.
Our 30-day refund policy is to allow any student to sample our courses risk-free. We must also protect our partnerships and vendor service providers from fraud Payments are typically processed within 30 days, so we will not process refund requests received after the refund window.
Show off your Certification of Completion to your friends and colleagues. When you complete one of our courses, you will be able to download and receive a Certification of Completion, which you can share with your employer, colleagues at work, friends, relatives, and that association you have been volunteering with Our Certificates of Completion demonstrates your ability to learn on your own and accomplish a task you set. We are working on accreditation with the State of New Jersey and will post when any of our courses can be used for continuing education credits and or tax purposes. Unfortunately, our free courses and those that we allow practice tests do not come with such benefits. When all the curriculum items of a course have been completed, an orange trophy will appear above the course player, and you will see a notification indicating the certificate of completion is ready. Click on the trophy to view the certificate. Features of your Certificate Certificates can be saved as a .pdf or .jpg file so that you can easily share it with those you wish. Additionally, your certificates have the option of being shared on your Facebook, Twitter, and LinkedIn profiles directly from ManagingLifesChanges. The certificate will look like this: IMAGE OF CERTIFICATE
ManagingLifesChanges answers to the highest security protocols there are. The General Data Protection Regulation (GDPR) and The European Union Agency for Cybersecurity (ENISA)
ManagingLifesChanges has security protocols in place to help keep your account secure. We bring your attention to several things you can do to protect your account, and dramatically reduce the likelihood of it being compromised.
Create a Strong Password
Choosing a strong and unique password is an extremely effective way to protect your account and prevent unauthorized access. While selecting a password for your account, we strongly recommend you consider the following:
Passwords must be at least 12 characters long. Remember longer passwords are always better since they are harder to crack.
The best passwords are longer and contain a mix of letters, numbers, symbols (e.g. #, !, &), uppercase and lowercase letters.
Passwords should be unique to you and should not contain:
Sequential letters or numbers (e.g. abcdefgh, 12345678)
Repeating letters or numbers (e.g. dddddddd, 88888888)
Words that are commonly used in the dictionary or across the internet
Words related to our site (e.g. “ManagingLifesChanges”)
Your own name or email address, or words you might use on your social media accounts like your location or favorite team
Don’t use obvious numbers (for example, don’t use numbers that are in your birthday or phone number)
Create a unique password for each account and service you have, rather than using the same password for each site, especially if there have been security breaches with those passwords. This way if one of your accounts is compromised, then that password cannot be used to gain access into your other accounts.
Rather than creating your own complex password, use a browser plug-in, system keychain, or third-party password manager to create and store complex passwords. Change Your Password Periodically
We also recommend changing your password periodically, as this is another great way to keep your account secure. When you do change your password, we recommend creating a new one, rather than using a password you’ve already used.
For steps on how to change your account’s password, please click here.
Additional tips to protect your account
In addition to selecting a strong and unique password, there are several other simple ways you can protect your account, and greatly reduce the likelihood of it being compromised.
If you’re accessing your ManagingLifesChanges account from a public or shared device, be sure to log out of your account when you’re finished studying.
Always log in at https://www.ManagingLifesChanges.com/. Check the URL of the page before you enter your login info if you're unsure. In addition, you can also type https://www.ManagingLifesChanges.com/ directly into your browser.
Do not write down or store your password in your files or online accounts.
Do not share your ManagingLifesChanges account or account credentials with others.
If a computer or mobile device you used to access your ManagingLifesChanges account is lost or stolen, use another device to initiate a password reset email. For steps on how to do this, please click here.​
For information on what steps you should take if you believe your account was compromised, please refer to this article.

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